Terms of Service Policy

Forms of Payment 

We accept Visa, MasterCard, American Express, Discover, and PayPal. The payment will be charged at the time of purchase.

Fraud Protection 

If an order is marked for fraud, and investigation case will be created with our fraud team. The fraud team will reach out to the email or phone number that was provided by the customer at checkout. It is the customer's responsibility to follow up and provide all necessary documentation to verify the order. If the fraud team does not receive any response, or does not receive all of the necessary documentation to clear the order from suspect fraud, the order will automatically be canceled by the fraud filter. All payment forms are subject to verification and review by Traveler's Luggage. Traveler's Luggage reserves the right to refuse and process a transactional sale due to suspected fraud or unauthorized illegal activity. 

Changing or Cancelling an Order 

If there are any changes you wish to make on your order, please contact orders@travelerluggage.com as soon as possible after placing the order. 

Although, we are unable to guarantee that we can change or cancel your order after you have placed your order, we will diligently try our best to assist you. 

Please note that after a package has been shipped, we are unable to cancel your order. 

If you would like to change the address of delivery after a package has been sent, there will be a $20 surcharge for the address correction and reroute. This fee is paid to the carrier and is not collected by us.

Order Processing 

Our fulfillment center processes all orders on a first order first serve basis. All orders are typically processed within 2-3 business days (Monday- Friday). Any orders submitted on weekends or holidays will be processed on the following business day. If there will be a significant delay in shipment of your order, we will contact you via email. Please rest assured that we are doing out best to have your orders shipped as soon possible!  

After your order ships, we will send you an email letting you know your package has been processed. Please allow 1-3 days for your tracking number to be updated by the carrier. 

If you did not receive an email with tracking information, please contact customerservice@travelerluggage.com, and we'll be happy to help. 

Domestic Shipping 

We offer free standard ground shipping on all orders within the United States. Please note that there is a shipping fee for the states Hawaii & Alaska as luggage are oversized packages. Also we are currently unable to deliver to Puerto Rico, APO/FPO, P.O Box Addresses, and other US Territories.

The number of business days between shipment and delivery will depend on the destination location. Refer to the below map for estimated GROUND delivery. Please note that GROUND deliveries occur during normal business hours Monday through Friday excluding holidays.

Due to the impact of COVID-19, please expect delays. Your order may take longer than usual to arrive. 

Image of shipping zones.
Image of shipping zones.

International Shipping

We currently are not offering international shipping at this time. 

Expedited Shipping

We currently offer expediated shipping options at checkout. All UPS expedited shipping options only delivered Monday through Friday (excluding holidays). Please note that we are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed. We are in no way affiliated with UPS and have no control how fast a package is delivered after it leaves our fulfillment center. 

Shipping Addresses & Delivery Issues

Our team will attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address with our carriers. If we are unable to validate the address we will contact you as soon as possible. If we are unable to contact you to provide us with an updated address, the order will be cancelled and refunded.

In the event the delivery gets returned to us, we will cancel the order and provide a full refund of the original purchase price minus the shipping and handling charges. We strongly suggest you to verify your order confirmation for any errors before your order is processed and shipped. Please note Traveler's Luggage will not be held responsible if you provide the wrong or incomplete shipping address.

Missing packages

Packages may be scanned delivered by a carrier a day before it actually arrives at its final destination. Most of the time, these packages will be delivered within one to two additional business days. 

If you package has not arrived within 2 business days: 

Please checked with your household members and neighbors as many packages could be delivered to them by mistake. Carriers also try to leave packages in safe locations. Please check under common areas such as under porches and benches, back doors, and garages. If the carrier feels that it is unsafe for the package to be delivered at your address, they will leave a attempted delivery notice. Please visit the nearest carrier office to pick up your package. 

Please notify us as soon as possible or within 30 days of shipment if the package is not received. 

Missing / Stolen Package Policy
Please note that we are not liable for any missing or stolen packages. Once the package leaves our fulfillment center, it is the courier's responsibility to ensure that the package is delivered. If you have any questions about the status of your package, you can track your packing using the included tracking number. 

Defective, Damaged, Missing And/or Wrong Products 

We kindly remind you to please inspect your products upon receival and contact us within 7 days of receival if the product is defective, damaged, or if the incorrect product was shipped. In addition, please contact us within 7 days if there were any items that were missing from your package. Photos or videos of the defective, damaged, or incorrect product must be provided in order to assist you properly and efficiently. We will either replace or refund upon your request. Any claims made after 7 days of an order being received will NOT be accepted.

Claims Investigation Policy 

We reserve the right to investigate all missing and lost packages. We require a written confirmation from our carriers before any resolutions can be provided. 

Repeated claims of non-receipt can lead to the cancellation of your service.