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Most promotional discounts are already applied at cart.

If you are referring to the mailing list promotional discount, please check your text messages for the discount code.

Please check the spelling of your discount code. Discount codes are also non-stackable. Please ensure there are no other promotional offers in your cart.

Please contact us below using the form to revise to your shipping address.

Please reach out to us below with your full name and email address you used to place your order and we will investigate the issue accordingly.

After fulfillment of your order, you should have received a confirmation email with your tracking number and a tracking map. You can use this to track your order. If you did not receive this email, please reach out to us below and a tracking number will be provided for your shipment.

Typically, orders are canceled due to a fraud potential. Normally orders are verified by our fraud system and our fraud team will reach out to you for more information about your purchase to verify your identity. If we do not receive a response from you, your order will automatically be canceled.

Please reach out on our form below for a reason as to why your order was canceled.

Please visit our Returns Policy page to request a return.

You can find more details about our warranty program here. Please contact warranty@travelerluggage.com for all inquiries about warranty.