Order Processing Policy
We accept Visa, Mastercard, American Express, Discover, and PayPal payment processors.
We also accept digital payments such as Google Pay, Apple Pay, Facebook Pay and Shop Pay.
With Shop Pay we also offer Shop Pay Installments,please visit this link for more information.
We take fraud prevention seriously and have implemented measures to protect our customers. As a part of our fraud prevention process, all orders are scanned for potential fraud. If an order is flagged as fraudulent, our fraud team will investigate the case.
In the event of suspected fraud, our team will contact you via the email provided during checkout. It is the responsibility of the customer to provide the necessary documentation to clear the order from suspicion. If there is no response within 7 days, the order will automatically be cancelled and refunded by our fraud filter.
Please note that all payment forms are subject to verification and review by Traveler's Luggage. We reserve the right to refuse and process a transactional sale if there is suspected fraud or unauthorized activity.
If there are any changes you wish to make on your order, please contact our customer service department, by using the contact form below.
Please note that after a package has been shipped, we are unable to cancel your order, as the package will be in the hands of the courier.
If you would like to change the address of delivery after a package has been sent, there will be a $20 surcharge for the address correction and reroute. This fee is paid to the courier and is not collected by us.