Terms of Service Policy

<p><strong>Returns </strong></p>
<p>At Traveler's Choice, we want you to be fully satisfied with every purchase you make. If you are not completely satisfied with the products you have purchased on our site. you may return the unused products within 30 days from the date of purchase.</p>
<p>To be eligible for a return, the product must be unused and in brand new condition as it was purchased. This includes original packaging, shipping carton, paperwork, parts, and accessories. We can not accept items that show signs of use, tear, marks, ear, scratches, and or alterations of any kind. We highly recommend that the products are securely packed. You will need to provide a receipt or proof of purchase. Please note there is a standard 10% restocking fee and you will be responsible for any return shipping cost on the return. You may choose any logistics carrier of your choice. To expedite your return, we strongly recommend providing us with the carrier's tracing number so we may track and verify the delivery of the returned product at our return center.</p>
<p>For returns, please contact us at orders@travelerchoice.com to obtain an RMA number. Please note products that are sent back to us without a RMA number can not be accepted.</p>
<p>For products<span> </span><strong>NOT<span> </span></strong>purchased through travelerchoice.com, please contact the original place of purchase for a refund or exchange.</p>
<p>We do not accept any exchanges. You may return the unused product within 30 days and place a new order for the item you would like to receive.</p>
<p><strong>Refund </strong></p>
<p>Upon receival of your return and thorough inspection, we will process your refund within 14 business days. once the return is approved, we will issue a refund to your original form of payment. Please note that it will take up to 10 business days or longer for your bank or credit card company to process and post the refund. If it takes longer than 1 billing cycle, please contact your bank for more assistance. </p>
<p data-open-accessibility-text-original="18px"><strong>Defective, Damaged, Missing And/or Wrong Products </strong></p>
<p data-open-accessibility-text-original="18px">We kindly remind you to please inspect your products upon receival and contact us within 7 days of receival if the product is defective, damaged, or if the incorrect product was shipped. In addition, please contact us within 7 days if there were any items that were missing from your package. Photos or videos of the deflective damaged, or incorrect product must be provided in order to assist you properly and efficiently. We will either replace or refund upon your request. Any claims made after 7 days of an order being received will <strong>NOT </strong>be accepted.</p>
<p><strong>Free Gifts with Purchase </strong></p>
<p>If your order included a free gift at purchase, you must also return this item when returning your order. Free gift products must be unused and in its original packaging. If the free gift is not returned with your order or has been used/opened, the retail value of the free gift will be deducted from your refund.</p>
<p><strong>Non-Returnable Products </strong></p>
<p>Due to the COVID-19 pandemic and to protect our customers and our employees, we are following a strict hygiene and safety regulations. All sales of personal protective equipment products, health products, and personal care products are <strong>FINAL. </strong>Please always check your order upon receipt as no returns or exchanges will be accepted unless you received a defective, damaged, or incorrect products. If you experience any issues, please contact us within 7 days of receiving your shipment. </p>
<p><span>If you have any questions, concerns, or need further assistance, please do not hesitate to reach out to orders@travelerchoice.com.</span></p>